How Leidos Improved On-Time Fill Rate by 10% — Without Buying More Inventory
Ellian Hsieh, Service Supply Chain Analytics Manager at Leidos, shares how her team uses Baxter Planning to move beyond reactive parts management. By identifying assets that could be redeployed across their network, they avoided unnecessary purchases and improved on-time fill rate by 10%. She also speaks to how Baxter’s AI assistant cuts answer time from […]
IDC ProductScape Highlights Baxter Planning’s Service Parts Planning Capabilities
IDC ProductScape: Worldwide AI-Enabled Service Parts Management, 2026, highlights the elements required to manage increasingly complex service environments. Building on our recognition as a Leader in the IDC MarketScape for Service Parts Management, Baxter Planning is recognized for the depth of its Service Parts Planning (SPP) capabilities and its ability to support more accurate, data-driven planning decisions. As the Service Supply Chain […]
Turning Technician Inventory Challenges into Strategic Advantage
Optimizing Technician Inventory with AI in the Service Supply Chain At Field Service Next West, one theme stood out across conversations, sessions, and the technician inventory stocking panel: service organizations can no longer afford reactive, disconnected approaches to inventory planning. As service networks grow more complex and expectations continue to rise, success depends on the ability to ensure the right […]
The AI Strategy Powering Modern Service Supply Chains
The Other Supply Chain: Your Missed Opportunity For many companies, the Service Supply Chain (SSC) is the largest profit driver they manage and one of the least strategically orchestrated. Service Parts Management sits at the heart of revenue, cost, and customer experience. Yet in most organizations, it is managed through fragmented processes and disconnected systems. This creates constant tradeoffs […]
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Baxter Planning Recognized in 2026 Gartner® Magic Quadrant™ and Critical Capabilities for Supply Chain Planning Solutions for Discrete Industries
Why the World’s Top Supply Chains Treat Service Supply Chain Planning Differently The world’s leading supply chains share a defining trait: they treat Service Supply Chain (SSC) planning as a distinct discipline, separate from finished goods, with its own tools, priorities, and methodologies. However, many organizations still rely on planning models built for finished goods. These models assume stable, repeatable demand. Service […]
Women Redefining Leadership in Service Supply Chain
Through shared experiences and real-world examples, panelists discuss how they have built credibility, navigated non-linear career paths, and lead effectively in a male-dominated environment.
Service Parts Planning During ERP Migration
ERP Migration Momentum: Why an ERP Project Is the Perfect Time to Implement a Service Parts Planning Solution Your organization is deep in an ERP migration. The scope is massive, the timelines are tight, and every team is stretched. The last thing you want is another major initiative. We hear this often, and on the […]
The People Behind the Service Supply Chain: Leadership Lessons Worth Carrying Forward
What five senior leaders reveal about community, authenticity, and building careers that last.
Mike Ross Named 2026 Pros to Know Leader in Service Supply Chain Planning
Deep Domain Expertise in Service Supply Chain Planning, Recognized by Industry Leadership Technology alone does not solve Service Supply Chain (SSC) complexity. Real results come from combining purpose-built platforms with deep domain expertise developed over decades. At Baxter Planning, that practitioner expertise is embedded into everything we do, from product design to autonomous planning outcomes. That expertise was recently recognized by Supply & Demand Chain Executive. Mike Ross, Principal Product […]
