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World-class service leaders know that ensuring the right part at the critical moment is what supports exceptional customer service. The best of those leaders rely on Baxter’s end-to-end predictive platform to ensure an exceptional Service Supply Chain.

World-class service leaders know that ensuring the right part at the critical moment is what supports exceptional customer service. The best of those leaders rely on Baxter’s end-to-end predictive platform to ensure an exceptional Service Supply Chain.

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Becton-Dickinson
Customers_Advantest
Customers_Arista
Customers_Extreme
Customers_riverbed
Customers_Smiths
SBD
Dell Technologies
HOLOGIC-The Science Of Sure

For 30 years, Baxter has been trusted by global brand leaders to optimize spare parts management within complex Service Supply Chains. Our end-to-end predictive platform replaces surprises, urgent workarounds, expediting pressure, and confusion—with confidence, clarity, and control.

Ensuring results for global service leaders

5 million SKUs

Enabling a global service team of busy field technicians achieve industry-leading first-time fix metrics and satisfaction rates.

$40M annual savings

To achieve historic savings across aftermarket parts inventories while introducing AI-driven optimization across the service supply chain.

90-minute SLAs

Providing the ultimate in control-tower visibility and agility.

By ensuring the right part,
in the right place, at the right time, for the right cost, we deliver:

SIGNIFICANT COST-REDUCTION

Just-right stocking levels at every echelon drives hefty savings on carrying costs while improving your ability to service customers.

RESILIENCY & OPTIMIZATION

Real-time insight into operations (including 3PL) for on-the-fly, AI-driven optimization. Respond dynamically to snags, and reduce expediting spend.

PEAK CUSTOMER OUTCOMES

Smart, predictive customer escalation management with rules-based analytics, allows you to increase CSAT, exceed SLAs and prioritize 100% of your activities.

END-TO-END VISIBILITY/CONTROL

Control-tower oversight of critical inventory: planning, forecasting, operations, and customer service. 100% visibility and control into your full circular supply chain.
In addition to ensuring the right part, in the right place, at the right time, we deliver:
By ensuring the right part, in the right place, at the right time, for the right cost, we deliver:

SIGNIFICANT COST-REDUCTION

Just-right stocking levels at every echelon drives hefty savings on carrying costs while improving your ability to service customers.


RESILIENCY & OPTIMIZATION

Real-time insight into operations (including 3PL) for on-the-fly, AI-driven optimization. Respond dynamically to snags, and reduce expediting spend.

PEAK CUSTOMER OUTCOMES

Smart, predictive customer escalation management with rules-based analytics, allows you to increase CSAT, exceed SLAs and prioritize 100% of your activities.

END-TO-END VISIBILITY/CONTROL

Control-tower oversight of critical inventory: planning, forecasting,
operations, and customer service. 100% visibility and control into your full circular supply chain.

Here’s how today’s service
elites are preparing for the future of Service Supply Chains.

Our latest industry report covers a wide range of strategies for inspiring and supporting new levels of customer loyalty by optimizing your Service Supply Chain.

Here’s how today’s service elites are preparing for the future of Service Supply Chains.

Our latest industry report covers a wide range of strategies for inspiring and supporting new levels of customer loyalty by optimizing your Service Supply Chain.

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