Real results, real impact. Discover how Baxter Planning helps businesses enhance customer satisfaction, foster long-term loyalty, and drive financial value through smarter service parts planning and service order execution.
Global leader in retail store technology – Toshiba Global Commerce Solutions uses Baxter Planning to simultaneously reduce inventory costs and elevate service performance across a complex, multi-region parts network. In this customer story, Brian Osborne, Executive Director of Service and Parts Planning at Toshiba, shares how his team achieved a 23% reduction in field inventory and reached 98% same-day fulfillment, a 7-point improvement, while also freeing up cash flow through a 3% reduction in net inventory to revenue. He discusses how BaxterPredict’s Service Parts Planning unified field inventory, technician stock, and forward stocking locations into a single planning model, replacing reactive firefighting with proactive, cost-optimized replenishment. Most importantly, he highlights the true partnership behind their results: Baxter Planning worked side by side with Toshiba through training, change management, and continuous model refinement to deliver improvements across short-, mid-, and long-term planning horizons.
Leading provider of airport security screening solutions – Leidos uses Baxter Planning to move beyond reactive parts management. In this customer spotlight, Ellian Hsieh, Service Supply Chain Analytics Manager at Leidos, shares how her team improved on-time fill rate by 10% and avoided unnecessary purchases by identifying assets that could be redeployed across their network. She also discusses how Baxter Planning’s Help Agent cuts answer time from days to minutes, enabling planners to focus on strategic decision-making rather than firefighting. Most importantly, she highlights the collaborative partnership behind their success: the Baxter team helped uncover opportunities and ask questions Leidos hadn’t even considered.
Leading global electronics component distributor – AVNET Integrated successfully redefined their outsourced service offering for Planning Services, Stocking & Logistics, Repair & Refurbishment, Inventory Management, and Routes to Market by utilizing Baxter Planning’s Predictive Planning Platform. This case study focuses on the multiple challenges companies face (Part Dispatches, Backorder Management, and monitoring the Order Flow), how to overcome them, and the importance of having a platform that can provide the necessary visibility to intelligently execute the best option available to meet your Customers’ needs.
Datacenter Infrastructure Case Study – Nutanix needed help to keep up with their rapid growth. Read how Baxter’s solutions have helped to quickly scale and optimize Nutanix’s service supply chain.
Networking Security Company Success Story – Palo Alto Networks decreased inventory dollars per contract by 50% and increased service levels to 99%+ while install base grew by 500% as a result of Prophet’s optimization algorithm paired with Baxter’s best practice planning expertise. As recognition of a successful ongoing relationship, Palo Alto Networks presented Baxter Planning with the 2018 “Excellence in Supply Chain Software Solutions” at the Palo Alto Networks’ annual Operations Vendor Appreciation event in San Jose, California.
Industrial Tool Manufacturer – Stanley Black & Decker (SBD) is a Fortune 500 manufacturer of industrial tools, accessories, hardware and home improvement products. Read how SBD was able to reduce inventory costs by an average of 8% across 15 regional distribution centers and improve execution to plan by an average of 6% across 4 regions.
Semiconductor Equipment Manufacturer Success Story – Tokyo Electron worked with Baxter Planning on a six-month consulting engagement to complete projects in four of Baxter’s eight key practice areas. The projected resulted in consistent planning execution across six global regions spanning the US, Europe and Asia as well as a 22% reduction in target stock level cost while maintaining required service levels.
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