Rooted in decades of Service Supply Chain expertise and grounded in proprietary data, Baxter Planning provides the intelligence layer that powers your AI strategy, embedding decision-ready insights directly into planning and execution workflows, and continuously improving outcomes across your service operation.
Service parts management sits at the heart of revenue, cost, and customer experience, yet it is often managed through fragmented processes and disconnected systems, forcing constant tradeoffs between service levels, inventory costs, expedites, and revenue opportunities.
Leading organizations are moving beyond these constraints, but this level of coordination cannot be achieved with traditional supply chain systems, linear planning models, or siloed decision-making.
It requires a unified, intelligent approach that connects planning and execution, transforming costly tradeoffs into orchestrated, dynamic decision-making and total cost optimization.
Through the thoughtful application of automation and AI, this approach becomes scalable, forming the foundation for a more resilient, profitable, and intelligently managed Service Supply Chain.
That is the foundation of Baxter Planning’s AI strategy.
Our vision is clear: accelerate your journey from manual, spreadsheet-driven planning to automated, exception-based workflows, and ultimately to autonomous, intelligent decision-making across service parts planning and service order execution.
Delivering AI across two complementary layers: SSC AI, embedded intelligence that powers core planning and execution decisions, and SSC Agents, agentic AI that brings that intelligence directly into everyday workflows.
SSC AI
Intelligent AI Embedded Directly Into Your Planning and Execution Processes
AI powers accurate forecasting across complex, multi-echelon service networks, continuously optimizing inventory by balancing service, cost, and risk, and prioritizing the decisions that matter most across the planning cycle.
SSC Agents
Agentic AI That Brings Intelligence Into Your Everyday Workflows
SSC Agents deliver conversational, natural-language interfaces designed to reduce friction, surface best practices, and keep your team focused on what matters most.
The first in our growing SSC Agents portfolio, puts instant, expert-level answers at every planner’s fingertips, covering everything from calculations and configurations understanding how features work to troubleshooting and workflow guidance to learning best practices.
Unparalleled Expertise
Combining decades of Service Supply Chain planning experience with deep domain expertise, proven best practices, and industry practitioners, supported by Planning as a Service, to translate analytics and data insights into actionable decisions and measurable business value.
Proprietary Data Advantage
A robust data lake of aggregated, historical planning data that, when paired with AI, enables better performance benchmarking, faster identification of trends and patterns, and more accurate, predictive decision-making.
The result is a smarter, faster, and more resilient SSC—ready to deliver measurable impact at scale.
Reduce inventory carrying costs with optimized target stock levels based on service contract requirements leveraging our proven Total Cost Optimization methodology.
Improve on-time delivery performance for supply, transfer, and repair orders with real-time visibility and predictive alerts across your entire Service Supply Chain.
Increase customer satisfaction by solving part availability problems faster with root cause analysis to prevent future escalations.
Explore our Resource Center, your go-to hub for product briefs, videos, whitepapers, and more! This collection of content features industry trends and insights from our SSC experts.
Don’t just take our word for it—let our customers tell you how Baxter Planning transforms their SSC.
Ready to transform your SSC and gain a Service Experience Advantage? Let’s talk.
