Baxter Careers

Founded in 1993 and headquartered in Austin, Texas, Baxter Planning is a dynamic and rapidly growing company setting the standard for SaaS in the service supply chain planning industry. With sophisticated SaaS (Prophet by Baxter) and PaaS (Planning as a Service) solutions, our technologies and professionals help customers plan billions in service parts inventory every day.

Conveniently located in Northwest Austin, Baxter Planning offers a unique environment combining the flexibility of a start up with the stability of an established company.  We offer excellent benefits and a small, casual work environment with a company that values work-home balance. The Baxter team is made up of some of the best and brightest employees in Austin. If you are interested in a career at a growing, fun place to work, please send an electronic copy of your resume to BPSJobs@baxterplanning.com  or complete the form below.

Position overview:

Our Data Engineers tackle complex data challenges using advanced statistical algorithms and machine learning systems. A successful Data Engineer will learn about the complexities of global supply chain management and offer their own solutions to the challenges our customers face. The ideal candidate for Baxter is an innovative developer who gets things done by applying technology to meet our goals. The team works closely with key stakeholders to formulate and manage development timelines that are both realistic and produce high-quality application features. We recognize that there’s always room for improvement and we welcome the experience and expertise you would bring in improving our development practices, tools, and execution.

Responsibilities:

  • Architect and implement data systems for application and direct end-user consumption
  • Plan projects and provide technical leadership
  • Refactor existing data systems
  • Collaborate with application development and production support teams to support their data engineering needs
  • Participate in peer code reviews
  • Diagnose production issues and provide corrective measures or workarounds

Requirements:

  • Minimum of 5 years’ experience
  • Bachelor of Science degree in a technical major (Computer Science, Engineering, Mathematics) or equivalent industry experience
  • Strong understanding of complex data architecture
  • Strong understanding of ETL concepts in modern data applications
  • Strong SQL (PostgreSQL especially) and query optimization skills
  • Experience with agile development practices
  • Strong analysis and design skills
  • Commitment to continuous self-improvement and education

Desired

  • Experience building data systems with real-time data streams
  • Experience with ETL tools (Pentaho, Informatica, SSIS, etc…)
  • Experience with / understanding of microservices and messaging systems
  • Experience with supply chain management

Position overview:

Do you like developing creative software solutions to interesting integration challenges?

The Data Integration team at Baxter Planning is responsible for integrating customer data with our Field Service Parts Logistics Planning solution. Data Integration Engineers ensure we are getting high quality and current data from customer systems, and that this data is reliably uploaded to the cloud in a uniform format that can be consumed by our product. This role is essential in helping our customers quickly and successfully utilize our cloud-based Supply Chain solution to drive results for their businesses.

The Data Integration Engineer at Baxter Planning Systems uses creative problem-solving skills to provide technical and deployment assistance with the company’s product. They work with different departments in the company to collaboratively and continuously improve the software’s usability.

The ideal candidate would possess several skill sets including a good understanding of supply chain processes and ERP systems; proficiency with data technologies, ETL, and SQL; familiarity with scripting languages such as Python, Ruby, and/or Bash; working with Linux Systems and basic administration; passion for data analytics; and excellent communication skills.

Responsibilities:

  • Assist with the configuration and operational deployment of Baxter Planning software.
  • Development of solutions to connect customer systems and extract and transform data.
  • Analytics and report development.
  • Support and document scheduled production processes.
  • Troubleshoot complex application and environment issues.

Requirements:

  • Bachelor’s degree, or equivalent experience preferred.
  • Willing to step outside the lines to get things done. Be detail oriented and reliable.
  • Able to work both in a team environment and independently with minimal direction
  • Good interpersonal, written and oral communication skills.

Position overview:

Baxter Planning is seeking an experienced services leader with a proven track record of leading consulting teams for software solutions in a SaaS environment. The Director of Professional Services is responsible for all Baxter Planning consulting projects, from up front implementation of software solutions to ongoing engagements with our customers. This individual will take responsibility for leading, analyzing and directing all activities within the scope of professional services. This includes instilling world class PMO standards and operational excellence within the team and ensuring that projects are deployed on-time, on-budget, and with high customer satisfaction. On the financial side, this leader will develop and provide monthly and quarterly reporting demonstrating the economics of the professional services organization. Finally, this role will be responsible for providing oversight for key strategic, high profile projects to ensure proper leadership.

As a Baxter Planning Professional Service leader, this individual will sit on the leadership team and enjoy driving a team executing challenging and innovative projects in a fast-paced environment where accountability is paramount. To succeed in this role, the individual will need extensive experience managing and leading professional service teams by managing deliverables, customer experience, time, and cost. The ideal candidate will bring experience in project management and PMO fundamentals; enterprise class SaaS deployments, especially ones with significant data integration requirements; proven leadership capabilities with employees, customers and partners; financial metric tracking and reporting; excellent written, verbal and presentation communication skills; strong people management skills; a passion for customer success with a partnership orientation; and a desire to bring innovative service supply chain technology to diverse industries around the globe.

Purpose, Scope, and Responsibilities:

  • Implement PMO standards to drive operational excellence
    • Oversee implementation and development of projects to ensure customer satisfaction.
    • Mentor PMs and consultants to predictably set scope, timeline, and deliverables and ensure a successful deployment for multiple projects.
    • Identify early signs of project and customer risk and devise appropriate risk response strategies to help the teams move the projects forward.
    • Establish command and control of project delivery both internally and externally when projects are escalated by a PM.
    • Assistance in enhancing our methodology of project delivery of our growing set of solutions.
  • Partner with internal and external stakeholders to deliver a world class customer experience
    • Partner with cross-functional teams to gather required resources in order to set appropriate expectations with internal and external stakeholders.
    • Establish strategic plans along with other business leaders and maintain strong relationships with the sales team, planning team, customer success managers, technology team and other business leaders in support of cross-product businesses.
    • Support Statement of Work and Change Order creation and approvals as needed.
    • Manage communications effectively while also managing customer expectations and maintaining a seamless customer experience and overall satisfaction with results.
    • Inspire team to deliver high quality of customer satisfaction.
    • Produce key customer references through high quality of service delivery.
    • When necessary, travel to customer sites to solidify customer relationships and ensure project remains on track.
  • Support professional services financial goals and resource planning
    • Responsible for reporting on capacity, amount of implementation work, and future outlook in order to set the strategic direction and conduct capacity planning.
    • Own operational metrics, such as time-to-value, customer satisfaction and on-time completion of projects.
    • Manage the P&L for all revenue within the Global portfolio.
    • Forecast and prepare reports on financial aspects of future projects.
    • Oversee resource management to ensure operational success.
    • Establish a strong rapport with Sales to ensure proper scoping and resourcing are correctly established by engaging customers prior to deal closing.

Requirements:

  • Bachelor’s Degree in a related field or equivalent experience.
  • Minimum of 3 years leading Professional Services teams in a SaaS environment and managing P&L.
  • Alignment and good fit with Baxter’s core values.
  • Strong operational, project management, technology consulting and process improvement skills; strong communication/presentation and negotiation skills.
  • Experience with resource allocation and capacity planning.
  • Ability to manage a remote team, based around the globe.
  • Strong analytical thinking, strong system perspective and diligent process analysis skills.
  • Ability to adapt to respond strategically to customer needs.
  • Technical aptitude and proficiency with Professional Services, CRM tools, and Operations.

Position overview:

The Implementation Consultant manages the tactical executables for the overall project implementation (e.g., system configuration, requirements validation, internal project communication, project tracking, risk mitigation, issue escalations for projects, user acceptance testing, etc.). They assist in the overall project planning (e.g., developing business requirements, implementation roll-out plans, deployment strategies, sign-offs from key internal and external stakeholders, post-implementation audits, etc.). The Implementation Consultant works with the Implementation Manager, Operational Business Units and Information Technology to identify implementation criteria, and acts as the tactical contact throughout the project’s implementation. This position will work multiple implementation projects at the same time and provide ongoing analysis of implementation project plans, statistics, outcomes, lessons learned, and post-implementation audits.

Responsibilities:

  • Manages data analysis and system configuration during the implementation phase for multiple projects within multiple geographies.
  • Assists with gathering requirements, identifying and managing scope, and providing solutions to complex business problems
  • Supports development and deployment of the project plan; maintains project plans (i.e., detailed plan, milestones, and work breakdown structures) and assigns tasks to resources to ensure that the project will be completed on time and according to specifications.
  • Responsible for user acceptance testing activities (UAT) to ensure the successful delivery of the final end solution and all customer business requirements have been successfully achieved.
  • Reports on project progress and develops user acceptance programs; forwards project documents to stakeholders to obtain sign-off, agreement on project costs, and needed resources.
  • Ensures affected functions or groups are identified and works with them to negotiate process changes, ownership of processes, and to manage project impact.
  • Supports communication plans to ensure those affected by projects are informed and updated.
  • Follows up with assigned resources formally (e.g., status meetings, etc.) and informally to continuously manage the productivity of the team, project timelines, and deliverables.
  • Balances multiple projects and deployment schedules to meet stakeholder goals and expectations.
  • Provides weekly status reports to project stakeholders regarding project accomplishments, plans for the upcoming week, and issues requiring management and stakeholder attention to ensure all parties are well informed.
  • Creation or consolidation of project team weekly project status reports, Executive &/or client Presentations.

Able to demonstrate proficiency in the following areas:

  • Independently conducts standard analyses to identify problems in methods, processes, or workflow; interprets results of analyses; recommends solutions to address identified requirements, problems, or inefficiencies.
  • Integrates a broad knowledge of logistics and supply chains within customer organizations (e.g., product flows, information flows, and finance flows) to solve complex customer problems and develop strategies for accounts that will improve time to market of products, lower costs and maximize profitability.
  • Maintains plans for projects requiring limited coordination and resources; identifies critical path items and assesses areas of risk throughout the lifecycle of the project; employs project planning tools and technology (e.g., Microsoft Project, action item tracking, Jira tickets, Confluence) appropriately.

Qualifications:

  • Bachelor’s degree with an emphasis in Business, Operations, Supply Chain Management, Management Information Systems, Computer Science or Project Management preferred
  • Experience in After-Market Services / Logistics / Supply Chain industry desirable
  • 2-3 years of experience directly related to software implementation and/or consulting services
  • Requires minimal supervision from a more senior manager; accepts considerable responsibility for project success; effective ability to assist others in the completion of assignments through knowledge sharing.
  • Proven track record of ability to execute customer program portfolio of projects and services
  • Strong business acumen and ability to provide team coaching in matrix organization
  • Proactive approach to managing customer projects and overall business strategies
  • Experienced in leading matrix project/program cross-functional teams in communications processes to drive a proactive accountable service to assigned customer
  • Strength in communication at all levels of the corporate hierarchy
  • Ability to work in a highly demanding, high intensity environment
  • Detail oriented, committed to deadlines and have solid verbal and written communication skills
  • Understand or capable of understanding database and application configuration concepts
  • Ability to travel up to 25% on an annual basis, both domestically and internationally
  • Employer is unable to sponsor visas for this position.

Position Overview:

Our Java developers tackle the challenges in planning optimal stocking levels for spare parts distributed across thousands of locations worldwide. A successful Java Developer will learn about the complexities of global supply chain management and offer their own solutions to the challenges it presents. The ideal candidate for Baxter is an innovative developer who gets things done by applying technology to meet our goals. The team works closely with key stakeholders to formulate and manage development timelines that are both realistic and produce high-quality application features. We have a great infrastructure of automated unit/integration/regression/UI tests, automated builds, virtualized test environments, and a solid technology stack. We recognize that there’s always room for improvement and we welcome the experience and expertise you would bring in improving our development practices, tools, and execution.

Responsibilities:

  • Design, develop, test and document extensions to our enterprise web application
  • Plan projects and provide technical leadership
  • Refactor existing code
  • Collaborate with other developers to make architecture and design decisions
  • Participate in peer code reviews
  • Collaborate with subject-matter experts to analyze requirements and improve the functionality and usability of our project
  • Diagnose production issues and provide corrective measures or workarounds

Requirements:

  • 3- 5 years’ experience
  • Bachelor of Science degree in a technical major (Computer Science, Engineering, Mathematics) or equivalent industry experience
  • Strong Java programming skills
  • Experience with agile development practices
  • Strong SQL  and query optimization skills
  • Experience with the following:
    • Java performance tuning
    • Spring Framework
    • JavaScript, CSS, and HTML
    • PostgreSQL database
    • Linux
  • Strong analysis and design skills
  • Commitment to continuous self-improvement and education
  • Highly motivated and self-disciplined
  • Results-oriented
  • Creative problem-solving skills
  • Strong written and verbal communication skills

Desired:

  • Track record of delivering successful enterprise software projects
  • Experience with supply chain management
  • Experience with leading small teams of 3-5 developers

Position Overview:

The Supply Chain Planner is the first level of support to customers and plays a critical role in delivering value by helping to reduce inventory while simultaneously improving service levels.  Utilizing a combination of Baxter Planning’s supply chain planning software and Best Practices, planners work to optimize and automate complex global supply chain networks.  The planning position provides valuable experience that can be leveraged to transition into other roles within the company including implementation, consulting and business development.

Responsibilities

  • Serve as primary contact for customers and be ultimately responsible for ensuring they receive exceptional value from planning solutions delivered by Baxter Planning
  • Deliver Planning as a Service (PaaS) solution to customers by performing over 40 activities in 9 practice areas such as:
    • Analyze forecasts and model optimal target stock levels across supply chain networks throughout a product’s lifecycle
    • Optimize inventory levels and approve supply orders based on customers’ specific needs and business constraints
    • Review analytics to intelligently assign and track root causes for each non-optimal fulfillment of demand
    • Use reporting capabilities to illustrate current and projected excess inventory and prioritize candidates for redistribution and scrap
  • Train and mentor new customers on effective utilization of planning solutions based on Best Practices
  • Identify opportunities for continuous improvement based on Baxter’s Best Practice Scorecard and work with each customer to adopt them by modifying business processes or configuration of the planning tool
  • Create and deliver Business Review presentations to customer’s executive management to track progress on supply chain goals as well as communicate opportunities for continuous improvement
  • Work with cross-functional teams to develop new Best Practices and improve existing ones for delivering planning solutions

Requirements

  • Bachelor’s degree in Supply Chain Management or equivalent experience
  • Effective written and verbal communication skills to influence VP and C-suite customer contacts
  • Capability to work independently and in cross-functional teams that are passionate about delivering value to customers
  • Excellent project management and prioritization skills
  • Ability to perform challenging tasks under the pressure of an environment where results can have a large monetary impact to customers
  • Creative problem solving and technical skills including advanced Excel proficiency (Pivot Tables, Vlookup, etc.)
  • Strong initiative and competitive attitude to review processes and define better methods for supporting customers and optimizing supply chains