Baxter Careers

Founded in 1993 and headquartered in Austin, Texas, Baxter Planning is a dynamic and rapidly growing company setting the standard for SaaS in the service supply chain planning space. With sophisticated SaaS (Prophet by Baxter) and PaaS (Planning as a Service) solutions, our technologies, and professionals help enterprise customers plan billions in service parts inventory every day.

Baxter Planning combines the flexibility of a start up with the stability of an established company, leveraging 27 years of industry expertise to support a rapidly growing customer base. We offer excellent benefits, an exciting and supportive work environment, and strong work-life balance. Due to COVID-19, our office is currently closed indefinitely. We are using the time away to re-imagine our office and policies to best support a hybrid in-office/work from home model.

Baxter Planning Values and Ideal Candidate Traits:

  • Passion – We are defined by the relentless pursuit of customer, partner, and team success. You will come into (virtually speaking for now) work every day with the drive to win.
  • Courage – We strive for success; we do not fear failure. You make mistakes of action rather than inaction and are comfortable admitting and learning from your mistakes.
  • Creative Discontent – There’s a better way to do it; find it. You will reject complacency in your work and our customers; always looking for a better way to share our value with customers in their language to showcase the ROI our product and team can provide.
  • Intellectual Curiosity – What we don’t know, we find out. You aren’t afraid to ask questions, and you view learning as a life-long process.
  • Partnership – We have the highest expectations of ourselves and each other. You will hold yourself and team members accountable for your effort every day, including management and more senior team members. You will receive the same commitment in return.

If you are interested in a career at a growing, fun place to work, please send an electronic copy of your resume to BPSJobs@baxterplanning.com  or complete the form below.

Current Openings

Title                         Senior Software Engineer

Department           Technology

Reports to             VP of Technology

Position Overview

Founded in 1993 and headquartered in Austin, Texas, Baxter Planning is a dynamic and rapidly growing company setting the standard for SaaS in the service supply chain planning industry. Conveniently located in Northwest Austin, Baxter Planning offers a unique environment combining the flexibility of a start up with the stability of an established company.  We offer excellent benefits and a small, casual work environment with a company that values work-home balance.

Our Software Engineers tackle the challenges in planning optimal stocking levels for spare parts distributed across thousands of locations worldwide. A successful Software Engineer will learn about the complexities of global supply chain management and offer their own solutions to the challenges it presents. The ideal candidate for Baxter is an innovative developer who gets things done by applying technology to meet our goals. The team works closely with key stakeholders to formulate and manage development timelines that are both realistic and produce high-quality application features. We have a great infrastructure of automated unit/integration/regression/UI tests, automated builds, virtualized test environments, and a solid technology stack. We recognize that there’s always room for improvement and we welcome the experience and expertise you would bring in improving our development practices, tools, and execution.

The Baxter team is made up of some of the best and brightest tech employees in Austin. We work hard, play hard and take pride in our work. If you are interested in a career at a growing, fun place to work, please send an electronic copy of your resume to BPSJobs@baxterplanning.com.

Purpose, Scope and Responsibilities

  • Design, develop, test and document extensions to our enterprise web application
  • Plan projects and provide technical leadership
  • Refactor existing code
  • Collaborate with other developers to make architecture and design decisions
  • Participate in peer code reviews
  • Collaborate with subject-matter experts to analyze requirements and improve the functionality and usability of our project
  • Diagnose production issues and provide corrective measures or workarounds

Job Requirements

  • Minimum of 5 years’ experience
  • Bachelor of Science degree in a technical major (Computer Science, Engineering, Mathematics) or equivalent industry experience
  • Strong Java programming skills
  • Experience with agile development practices
  • Strong SQL and query optimization skills
  • Experience with the following:
  • React UI Development
  • NPM/Rollup build tools
  • Typescript, Javascript, CSS, HTML
  • Knowledge of testing frameworks (Enzyme/react-testing-library)
  • AWS services (API Gateway, S3)
  • Familiarity with RESTful APIs
  • Strong analysis and design skills
  • Commitment to continuous self-improvement and education
  • Highly motivated and self-disciplined
  • Results-oriented
  • Creative problem-solving skills
  • Strong written and verbal communication skills
  • Employer will not sponsor visas for this position

Desired

  • Bootstrap and Kendo UI
  • Experience with User Interface Design
  • Experience with leading small teams of 3-5 developers

Title         Business Development Representative

Department      Sales

Reports to          EVP of Sales and CMO

Position Overview:

We are looking for a high-energy, creative, and driven professional with sound business acumen, strong technical aptitude, and natural sales instincts to play a pivotal role on our Go-To-Market team. You will partner directly with our marketing and sales team members to identify, engage, and drive opportunities across our target markets.

As a key part of our Go-To-Market team, you’ll be measured on your ability to set meetings and create opportunities that lead to new business. We’re in the early stages of scaling our business development team, so we are looking for individuals with a track record of success who can think critically about new challenges and opportunities.

Purpose, Scope and Responsibilities:

Identify

  • Further define our target markets based on similarities to our current customers and existing sales pipeline
  • Locate accounts based on their inclusion in existing and new target markets as well as revenue, location, and service strategy
  • Highlight key contacts based on seniority, title, and other factors (LinkedIn connections to Baxter employees or customers)

Strategize

  • Work with marketing team to develop target market-based campaigns based on compelling stories via emails and other materials to drive responses
  • Research key target accounts and key decision makers to identify their service business challenges and need for Baxter Planning solutions

Execute

  • Leverage a mix of email, LinkedIn, and calling tactics to meet daily effort-based goals. Feel comfortable targeting senior level decision makers and positioning the value of Baxter Planning’s solution and services
  • Prospect into whitespace accounts to generate new qualified meetings and sales opportunities
  • Re-engage dormant opportunities and nurture earlier stage opportunities until they are ready to be introduced to your counterpart(s)
  • Aid in reviewing and identifying key leads from tradeshows and other high volume lead generation activities

Collaborate

  • Work with sales and marketing to continuously improve our lead generation and follow up processes
  • Support a variety of ongoing marketing and sales activities through data validation and qualification
  • Accurately follow internal procedures to ensure visibility of your efforts and successes by tracking activities in Salesforce
  • Partner with cross functional groups including senior leadership: Enterprise Sales Directors, Vice Presidents of Enterprise Solutions, Sr. Director, Customer Success Management, Planning Managers, Marketing Director, Chief Marketing Officer, Subject Matter Experts

Job Requirements:

  • +1 years of professional experience in a customer facing role, ideally working with large, enterprise customers
  • Strong and sincere interest and demonstratable ability to explain just about anything to anyone and have superior listening, phone, and written, and communication skills. You get a kick out of getting prospects to that big ‘aha!’ moment
  • The patience and persistence required to make multiple (5-10+) attempts to reach a single target buyer means that an aggressive, self-starter attitude is critical
  • A keen ability to think on your feet, learn quickly, and when things change, you roll with it
  • A results-oriented mindset and demonstrated ability to hit/exceed quota
  • Flexibility to operate well in a dynamic, high-growth environment
  • Ability to effectively reflect and reinforce Baxter Planning’s cultural values and norms
  • Impeccable ethical standards and professional behavior
  • Able to pass pre-employment background check

Preferred:

  • Experience with enterprise software or technology organizations
  • Experience using Salesforce or similar CRM as well as marketing technology such as ZoomInfo, Gong, and LinkedIn Navigator
  • We are open to remote team members. Austin is preferred because it enables in-person collaboration when that becomes possible
  • Supply chain software experience, particularly related to aftermarket/service sector
  • Bachelor’s Degree or relevant experience

Title        Supply Chain Planner I- APAC, CONTRACT

Department      Global Customer Success

Reports to          Supply Chain Planning Manager – EMEA/APAC

Position Overview:

The Supply Chain Planner I plays a critical role for our Customers. Utilizing a combination of Baxter Planning supply chain planning software and Best Practices, planners work to optimize and automate complex global supply chain networks. The planning position provides valuable experience that can be leveraged to transition into other roles within the company including implementation, consulting and business development. This is a contract position that will require this individual to work remotely. The ideal candidate will be located in the APAC region with working hours that align with the U.S. or Europe.

Purpose, Scope and Responsibilities:

  • Serve in a supporting role to other members of the Planning Team to help ensure customers receive exceptional value from planning solutions delivered by Baxter Planning
  • Deliver Planning as a Service (PaaS) solution to customers by performing over 40 activities in eight practice areas such as:
  • Analyze forecasts and model optimal target stock levels across supply chain networks throughout a product’s lifecycle
  • Optimize inventory levels and approve supply orders based on customers’ specific needs and business constraints
  • Review analytics to intelligently assign and track root causes for each non-optimal fulfillment of demand
  • Analyze Data, Resolve Alerts, and Review/Place Orders
  • Resolve Service Desk Tickets
  • Drive continuous customer success by identifying opportunities for continuous customer improvement based on Baxter Planning’s Best Practice Scorecard
  • Pull data/content for Business Reviews and analyze data with other team resources
  • Work with cross-functional teams to develop new Best Practices and improve existing ones for delivering planning solutions

Job Requirements:

  • Bachelor’s degree in Supply Chain Management or equivalent experience
  • Effective written and verbal communication skills to influence/assist customer contacts
  • Capability to work independently and in cross-functional teams that are passionate about delivering value to customers
  • Excellent prioritization skills
  • Ability to perform challenging tasks under the pressure of an environment where results can have a large monetary impact to customers

Title        Supply Chain Planner II – US

Department      Global Customer Success

Reports to          Supply Chain Planning Manager – US

Position Overview:

The Supply Chain Planner II plays a critical role in delivering value by helping to reduce inventory while simultaneously improving service levels for our customers. Utilizing a combination of Baxter Planning’s supply chain planning software and Best Practices, planners work to optimize and automate complex global supply chain networks. The planning position provides valuable experience that can be leveraged to transition into other roles within the company including implementation, consulting, and business development.

Purpose, Scope and Responsibilities:

  • Serve as primary contact for customers and be ultimately responsible for ensuring they receive exceptional value from planning solutions delivered by Baxter Planning
  • Serve as the strategic lead for assigned small to medium Planning as a Service (PaaS) accounts and partner with internal resources to ensure customers are meeting supply chain objectives. This includes:
    • Analyzing customer data prepared by the team and make recommendations for improvement opportunities
    • Serve as escalation point for customer concerns on key PaaS accounts
  • Prepare and Lead meetings with assigned customers
  • Drive adoption across customer’s user base.
  • Drive success for customers by identifying opportunities for continuous improvement based on Baxter Planning’s Best Practice Scorecard.
  • Create Business Review presentations which will be presented to customer’s executive management to track progress on supply chain goals as well as communicate opportunities for continuous improvement
  • Work with customers to adopt improvement recommendations by modifying business processes or configuration of the planning tool
  • Train and mentor new customers on effective utilization of planning solutions based on Best Practices and conduct customer trainings (On-Site or Remote)
  • Work with cross-functional teams to develop new internal Best Practices and improve existing ones for delivering planning solutions

Job Requirements:

  • 3-5 years of prior Supply Chain Management experience
  • Experience with Planning Software is preferred
  • Effective written and verbal communication skills to influence/assist customer contacts
  • Capability to work independently and in cross-functional teams that are passionate about delivering value to customers
  • Excellent project management and prioritization skills
  • Ability to perform challenging tasks under the pressure of an environment where results can have a large monetary impact to customers
  • Creative problem solving and technical skills including advanced Excel proficiency (Pivot Tables, VLookup, etc.)
  • Strong initiative and competitive attitude to review processes and define better methods for supporting customers and optimizing supply chains
  • Strong organizational skills and discipline to work independently in a remote setting
  • Ability to use videoconferencing tools to collaborate with co-workers and customers.

Employer will not sponsor visas for this position

Title                      Implementation Project Manager

Department           Global Customer Success

Reports to             Dir of Professional Services

Position Overview

The Implementation Project Manager manages the overall project implementation (e.g., project communications, project planning, risk mitigation, resource coordination, issue resolution, etc.). They assist in the overall project planning (e.g., developing business requirements, implementation roll-out plans, deployment strategies, SOPs, KPIs, sign-offs from key internal and external stakeholders, etc.).

The Implementation Project Manager works with Operational Business Units and Information Technology to identify implementation criteria, and acts as the primary contact throughout the project’s implementation. This position will manage multiple implementation projects at the same time and provide ongoing analysis of implementation project plans, statistics, outcomes, lessons learned, and post-implementation audits. The Implementation Manager will also be expected to mentor and develop other team members.

Purpose, Scope, and Responsibilities

  • Manages implementation phases for multiple projects within multiple geographies.
  • Manages project lifecycles, including project scope, resources, schedule, initiation, start-up/design, building, and deployment to see projects from beginning-to-end.
  • Development and deployment of the project plan; develops project plans (i.e., detailed plan, milestones, and work breakdown structures) and assigns tasks to resources to ensure that the project will be completed on time and according to specifications.
  • Responsible for ensuring the successful delivery of the final end solution and all customer business requirements have been successfully achieved.
  • Reports on project progress, forwards project documents to stakeholders to obtain sign-off, agreement on project costs, and needed resources.
  • Ensures affected functions or groups are identified and works with them to negotiate process changes, ownership of processes, and to manage project impact.
  • Designs and implements communication plans to ensure those affected by projects are informed and updated.
  • Follows up with assigned resources formally (e.g., status meetings, etc.) and informally to continuously manage the productivity of the team, project timelines, and deliverables.
  • Balances multiple projects and deployment schedules to meet stakeholder goals and expectations.
  • Provides weekly status reports to project stakeholders regarding project accomplishments, plans for the upcoming week, and issues requiring management and stakeholder attention to ensure all parties are well informed.
  • Creation or consolidation of project team weekly project status reports, Executive &/or client Presentations.

Job Requirements

  • Bachelor’s degree with an emphasis in Business, Operations, Supply Chain Management, Management Information Systems, Computer Science or Project Management preferred
  • Experience in After-Market Services / Logistics / Supply Chain industry desirable
  • 3-5 years of experience directly related to software implementation and/or consulting services
  • Previous experience managing peers and/or direct reports.
  • Requires minimal supervision from a more senior manager; accepts considerable responsibility for project success; effective ability to assist others in the completion of assignments through knowledge sharing.
  • Proven track record of ability to execute customer program portfolio of projects and services
  • Strong business acumen and ability to provide team coaching in matrix organization
  • Proactive approach to managing customer projects and overall business strategies
  • Experienced in leading matrix project/program cross-functional teams in communications processes to drive a proactive accountable service to assigned customer
  • Strength in communication at all levels of the corporate hierarchy
  • Ability to work in a highly demanding, high-intensity environment
  • Detail-oriented, committed to deadlines, and have solid verbal and written communication skills
  • Understand or capable of understanding database and application configuration concept
  • Ability to travel up to 25% on an annual basis, both domestically and internationally

Employer will not sponsor visas for position.

Title                   Software Implementation Consultant

Department           Global Customer Success

Reports to             Dir of Professional Services

Position Overview

The Implementation Consultant manages the tactical executables for the overall project implementation (e.g., system configuration, requirements validation, internal project communication, project tracking, risk mitigation, issue escalations for projects, user acceptance testing, etc.). They assist in the overall project planning (e.g., developing business requirements, implementation roll-out plans, deployment strategies, sign-offs from key internal and external stakeholders, post-implementation audits, etc.).

The Implementation Consultant works with the Implementation Project Manager, Operational Business Units, and Information Technology to identify implementation criteria, and acts as the tactical contact throughout the project’s implementation. This position will work on multiple implementation projects at the same time and provide ongoing analysis of implementation project plans, statistics, outcomes, lessons learned, and post-implementation audits.

Purpose, Scope, and Responsibilities

  • Manages data analysis and system configuration during the implementation phase for multiple projects within multiple geographies.
  • Assists with gathering requirements, identifying and managing scope, and providing solutions to complex business problems
  • Supports development and deployment of the project plan; maintains project plans (i.e., detailed plan, milestones, and work breakdown structures) and assigns tasks to resources to ensure that the project will be completed on time and according to specifications.
  • Responsible for user acceptance testing activities (UAT) to ensure the successful delivery of the final end solution and all customer business requirements have been successfully achieved.
  • Reports on project progress and develops user acceptance programs; forwards project documents to stakeholders to obtain sign-off, agreement on project costs, and needed resources.
  • Ensures affected functions or groups are identified and works with them to negotiate process changes, ownership of processes, and to manage project impact.
  • Supports communication plans to ensure those affected by projects are informed and updated.
  • Follows up with assigned resources formally (e.g., status meetings, etc.) and informally to continuously manage the productivity of the team, project timelines, and deliverables.
  • Balances multiple projects and deployment schedules to meet stakeholder goals and expectations.
  • Provides weekly status reports to project stakeholders regarding project accomplishments, plans for the upcoming week, and issues requiring management and stakeholder attention to ensure all parties are well informed.
  • Creation or consolidation of project team weekly project status reports, Executive &/or client Presentations.

Ability to demonstrate proficiency in the following areas:

  • Independently conducts standard analyses to identify problems in methods, processes, or workflow; interprets results of analyses; recommends solutions to address identified requirements, problems, or inefficiencies.
  • Integrates a broad knowledge of logistics and supply chains within customer organizations (e.g., product flows, information flows, and finance flows) to solve complex customer problems and develop strategies for accounts that will improve time to market of products, lower costs and maximize profitability.
  • Maintains plans for projects requiring limited coordination and resources; identifies critical path items and assesses areas of risk throughout the lifecycle of the project; employs project planning tools and technology (e.g., Microsoft Project, action item tracking, Jira tickets, Confluence) appropriately.

Job Requirements

  • Bachelor’s degree with an emphasis in Business, Operations, Supply Chain Management, Management Information Systems, Computer Science or Project Management preferred
  • Experience in After-Market Services / Logistics / Supply Chain industry desirable
  • 2-3 years of experience directly related to software implementation and/or consulting services
  • Requires minimal supervision from a more senior manager; accepts considerable responsibility for project success; effective ability to assist others in the completion of assignments through knowledge sharing.
  • Proven track record of ability to execute customer program portfolio of projects and services
  • Strong business acumen and ability to provide team coaching in matrix organization
  • Proactive approach to managing customer projects and overall business strategies
  • Experienced in leading matrix project/program cross-functional teams in communications processes to drive a proactive accountable service to assigned customer
  • Strength in communication at all levels of the corporate hierarchy
  • Ability to work in a highly demanding, high intensity environment
  • Detail oriented, committed to deadlines and have solid verbal and written communication skills
  • Understand or capable of understanding database and application configuration concepts
  • Ability to travel up to 25% on an annual basis, both domestically and internationally

Employer will not sponsor visas for this position