Baxter Planning’s Ecosystem Partner Program

Baxter Planning is focused on providing our customers with the best service parts planning technology and services on the market.

While we are a “planning” company, we recognize that delivering service experiences that differentiate your company requires more than planning. Over our two decades of experience in the Service Parts Supply Chain ecosystem, we have developed relationships with other Best of Breed Solutions, taken in countless words of wisdom from our clients, and consistently measure the market for what’s up and coming.

To help our customers deploy a complete service technology solution, we have developed a Service Ecosystem Partnership Program to build relationships with other solutions and companies that complement our solution. We have developed our program into four distinct categories:

If you have questions around any of our partners or if you feel your solution is complimentary to the ecosystem we are creating, please fill out this form and a representative from our Alliances Group will reach out.

Same day service contracts require a logistics network that provides your field service organization with near immediate access to parts to meet strict service level requirements. We have friendships and formalized partnerships with Industry leaders as well as Up and coming disruptors. 

Managing large field service organizations requires scheduling, dispatch, and mobile technician enablement capabilities typically only found in FSM solutions to optimize your technician workforce. Baxter works well or integrates with these solutions to align the planning process with field service execution.  

Many organizations have made multiple investments in technologies from data aggregation to dashboards to real-time notifications– all in the hopes of optimizing and establishing a Best of Breed Supply Chain Strategy. That’s where we are developing partnerships with proven and/or disruptive ISV’s in the space that either complement or integrate with Baxter Planning. In order to aid our clients in establishing a holistic Supply Chain Strategy.  

Our clients have a vast array of other solutions and initiatives that are directly or indirectly tied to Service Parts Planning. Our Service Partners provide expertise ranging from integration support to business process transformation to help accelerate implementation timelines and maximize value from your service supply chain. Not to mention, many of them have vast arrays of service-based solutions, directly and indirectly, tying into the Supply Chain Ecosphere.

Service Logistics

End-to-End Global Solutions to Optimize Your Service Parts Supply Chain. Put your post-sales support in the hands of UPS, and you’ll get the complete range of global services you need to meet – and exceed – your customers’ expectations. We offer a broad portfolio of post-sales services to ensure that your customers have as little equipment downtime as possible. UPS can help your business reduce the total cost of maintaining a world-class service parts supply chain while planning for growth and international expansion. 

Avnet Integrated provides a complete outsource option for deployment and support services that include forward stocking and logistics, parts planning, part and/or tech dispatch, reverse logistics, and repair – all of which can be supported a la carte or in a bundled service solution. The offering leverages Baxter Planning solutions and is designed to be integrated into your existing processes and tools to drive a consistent and repeatable end-user experience that scales globally. Allowing you to focus on revenue generation and intellectual property with a predictable “cost of service.”


The ByBox solution: Our technology evolves as the world does, and we’ve come a long way from our original offer of mechanical lock boxes that secure distributed inventory. While these lock boxes still play an important role in field service inventory management, the full ByBox solution today provides the right mix of software, logistics expertise, smart lockers and forward stock locations (FSLs) to ensure the right parts arrive at your field service edge in time – supercharging your supply chain so it becomes a key business advantage. 

For our clients, a unique combination of software and expertise from ByBox has fast become the final word when it comes to field service inventory distribution and reverse logistics. 

Flash Global traditionally has been a 3PL that provides service logistics solutions for customers who require the (outsourced) ability to store, ship and track spare parts to service their end customers in mission-critical hardware environments. This must be done in a very predictable and consistent manner, while providing complete visibility into performance anytime, anywhere around the globe. In other words, we simply warehouse, provide transportation and manage the 24/7 delivery process to provide spare-parts support for some of the most demanding hi-tech customers in the world. We’ve become proficient at providing these services and will continue to get even better as we strive to meet the ever-increasing demand for these services. As technology evolves, customers evolve, the industry evolves, the world evolves … so, too, does Flash Global. We have been building and transforming from a traditional 3PL (transactional-based model) to a service supply chain solutions company that creates deeper and broader value-added services that will help our customers accelerate their growth. 

Field Service Management

Founded in 2005, WebOps is dedicated to helping medical device manufacturers, distributors and healthcare providers streamline the order initiation, asset tracking, inventory visibility and operations processes – ultimately reducing costs and increasing sales and margins. 

WebOps Logistics is a highly mobile and web-based solution, used in hospitals, warehouses and other field locations in either online or offline mode. This innovative application leverages the latest mobile and automated data capture technologies via iPad, tablet, smartphone, laptop or PC, keeping sales, operations and customer service on the same page in real-time.  WebOps also offers comprehensive 3PL services to clients who want the combined benefit of the WebOps software with physical device storage, order fulfillment, shipping and best in class customer service. 


The Industrial IoT Problem. 

Many along the supply chain find themselves in Industrial IoT (IIoT) purgatory. In some cases, investments have reached millions. Asset data is aggregated. Dashboards have been created. Notifications have been sent in efforts to prevent a failure. However, the organization is trapped because they are unable to monetize on the investment and capitalize on the race for data. VSI homed in on this issue to provide services and insight around IIoT as well as to offer their product, Actionable IoT™ Squirrel. 

Built on the Vertical Services Platform (VSP™), the Actionable IoT™ Squirrel solution enables better visibility into your data via full management of Actionable IoT™ events – further automating your intelligent services strategies. VSP™ is a cloud first aPaaS featuring unique, multi-channel capabilities that allows companies to automate interactions between any entity, database, or group within their supply chain based on business processes. 

Your supply chain requires flexibility and agility – you need a solution for your IIoT strategy that enables you to deliver exceptional services now, and to be poised for future demands. 

Service Partners


Founded on the belief that the best-in-class service solutions are crafted by service professionals themselves, Bolt Data serves as a trusted adviser to organizations seeking to service smarter. We transform out-of-the-box tools into intelligent technology tailored to your business needs on the Salesforce platform. We specialize in helping to create forward-thinking organizations that focus on flawless service execution. Our team boasts decades of career experience delivering transformative solutions to enterprise clients around the globe, including business consulting, solution implementation, systems integration, analytics, IoT and support.