Baxter Planning’s Alliance and Partnership Ecosystem 

Baxter Planning is focused on providing our customers with the best service parts planning technology and services on the market. 

While we are a “planning” company, we recognize that delivering service experiences that differentiate your company requires more than planning. Over our two decades of experience in the Service Parts Supply Chain ecosystem, we have developed relationships with other Best of Breed Solutions, taken in countless words of wisdom from our clients and consistently measure the market for what’s up and coming. 

To help our customers deploy a complete service technology solution, we have developed a Service Ecosystem Partnership Program to build relationship with other solutions and companies that complement our solution. We have developed our program into four distinct categories: 

If you have questions around any of our partners or if you feel your solution is complimentary to the ecosystem we are creating, please fill out this form and a representative from our Alliances Group will reach out.
  • This field is for validation purposes and should be left unchanged.

Same day service contracts require a logistics network that provides your field service organization with near immediate access to parts to meet strict service level requirements. We have friendships and formalized partnerships with Industry leaders as well as Up and coming disruptors. 

Managing large field service organizations requires scheduling, dispatch and mobile technician enablement capabilities typically only found in FSM solutions to optimize your technician workforce.  Baxter works well or integrates with these solutions to align the planning process with field service execution.  

Many organizations have made multiple investments on technologies from data aggregation to dashboards to real time notifications– all in the hopes of optimizing and establishing a Best of Breed Supply Chain Strategy. That’s where we are developing partnerships with proven and/or disruptive ISV’s in the space that either compliment or integrate with Baxter Planning. In order to aid our clients in establishing a holistic Supply Chain Strategy.  

Our clients have a vast array of other solutions and initiatives that are directly or indirectly tied to Service Parts Planning.  Our Service Partners provide expertise ranging from integration support to business process transformation to help accelerate implementation timelines and maximize value from your service supply chain.  Not to mention, many of them have vast arrays of service-based solutions directly and indirectly tying into the Supply Chain Ecosphere.  

Service Logistics

End-to-End Global Solutions to Optimize Your Service Parts Supply Chain. Put your post-sales support in the hands of UPS, and you’ll get the complete range of global services you need to meet – and exceed – your customers’ expectations. We offer a broad portfolio of post-sales services to ensure that your customers have as little equipment downtime as possible. UPS can help your business reduce the total cost of maintaining a world-class service parts supply chain while planning for growth and international expansion. 

The ByBox solution: Our technology evolves as the world does, and we’ve come a long way from our original offer of mechanical lock boxes that secure distributed inventory. While these lock boxes still play an important role in field service inventory management, the full ByBox solution today provides the right mix of software, logistics expertise, smart lockers and forward stock locations (FSLs) to ensure the right parts arrive at your field service edge in time – supercharging your supply chain so it becomes a key business advantage. 

For our clients, a unique combination of software and expertise from ByBox has fast become the final word when it comes to field service inventory distribution and reverse logistics. 

Flash Global traditionally has been a 3PL that provides service logistics solutions for customers who require the (outsourced) ability to store, ship and track spare parts to service their end customers in mission-critical hardware environments. This must be done in a very predictable and consistent manner, while providing complete visibility into performance anytime, anywhere around the globe. In other words, we simply warehouse, provide transportation and manage the 24/7 delivery process to provide spare-parts support for some of the most demanding hi-tech customers in the world. We’ve become proficient at providing these services and will continue to get even better as we strive to meet the ever-increasing demand for these services. As technology evolves, customers evolve, the industry evolves, the world evolves … so, too, does Flash Global. We have been building and transforming from a traditional 3PL (transactional-based model) to a service supply chain solutions company that creates deeper and broader value-added services that will help our customers accelerate their growth. 

Janus challenges companies to think differently about how they manage their service parts supply chain.  Janus uses proprietary hardware and software to enable a more agile and accurate supply chain, improved costs, supply chain digitization, and advanced analytics.  Janus has developed a unique solution for forward inventory, trucks, and technicians that is disrupting service parts logistics.  

Just a few of Janus’s Top value drivers: 

  • Improved supply chain agility/cost/service delivery 
  • 100% inventory accuracy 
  • End-to-end supply chain digitization 

Field Service Management

ServiceMax provides a cloud-based software platform that improves the productivity of complex, equipment-centric service execution for OEMs, operators, and 3rd-party service providers.  

We lead the way in field service management. We continue to innovate within the industry and evolve with our customers as their needs change and grow. The combined power of ServiceMax – with field service management and real-time communication solutions – enable our customers to transform their service from reactive break-fix model to predictive service that minimizes unplanned downtime. 

 What We Deliver: 

Equipment Centric Approach 

  • Service teams all over the world are gaining deep visibility into their entire service delivery operations on ServiceMax. From equipment and contract records, to preventive maintenance and uptime, to efficiency and upsell opportunities, ServiceMax transforms field service delivery. 

Cloud Based Solutions 

  • Built on the proven Force.com Platform, customers are up and running quickly with ServiceMax in a low-cost subscription model, tightly integrated to their CRM, and can quickly take advantage of cloud innovations such as the most intuitive user experience and our partner portal 

Solution for Big Jobs 

  • A complete field service solution from contract entitlements to workforce optimization and scheduling with AI, to inventory and logistics, to preventive maintenance and connected field service. Achieve outstanding results for jobs of any complexity. 

Mobile and Offline 

  • ServiceMax supports technicians in the field with equipment information they need to deliver fast, comprehensive service, even when internet is not available.  

Founded in 2005, WebOps is dedicated to helping medical device manufacturers, distributors and healthcare providers streamline the order initiation, asset tracking, inventory visibility and operations processes – ultimately reducing costs and increasing sales and margins. 

WebOps Logistics is a highly mobile and web-based solution, used in hospitals, warehouses and other field locations in either online or offline mode. This innovative application leverages the latest mobile and automated data capture technologies via iPad, tablet, smartphone, laptop or PC, keeping sales, operations and customer service on the same page in real-time.  WebOps also offers comprehensive 3PL services to clients who want the combined benefit of the WebOps software with physical device storage, order fulfillment, shipping and best in class customer service. 

Servitization

The Industrial IoT Problem. 

Many along the supply chain find themselves in Industrial IoT (IIoT) purgatory. In some cases, investments have reached millions. Asset data is aggregated. Dashboards have been created. Notifications have been sent in efforts to prevent a failure. However, the organization is trapped because they are unable to monetize on the investment and capitalize on the race for data. VSI homed in on this issue to provide services and insight around IIoT as well as to offer their product, Actionable IoT™ Squirrel. 

Built on the Vertical Services Platform (VSP™), the Actionable IoT™ Squirrel solution enables better visibility into your data via full management of Actionable IoT™ events – further automating your intelligent services strategies. VSP™ is a cloud first aPaaS featuring unique, multi-channel capabilities that allows companies to automate interactions between any entity, database, or group within their supply chain based on business processes. 

Your supply chain requires flexibility and agility – you need a solution for your IIoT strategy that enables you to deliver exceptional services now, and to be poised for future demands. 

Service Partners

Innover is an Atlanta based technology & process digitization company – transforming Service & Supply value-chains for our customers. We provide end to end digital transformation solutions to drive business outcomes and build intelligent enterprises of the future. We have a growing talent pool of ~2,000 consultants globally catering to Fortune 1000 enterprises across different industries including: 

  • Telecom 
  • High Tech 
  • Med Device / Healthcare  
  • Transportation & Logistics 
  • Retail & CPG 
  • Food & Beverage 
  • & More 

Rusty Beetle offers a full range of SERVICE PARTS PLANNING, functional and technical consulting, software support, and unbiased and objective advisory services resulting in strategic and operational benefits.  

We live and breathe service parts forecasting and optimization. 

Rusty Beetle helps clients plan, implement, and execute the entire service parts planning life cycle, bringing together the many components that make up a total service parts optimization solution. We start with understanding our clients’ overall planning goals, articulating and transforming their business requirements into configured software solutions that optimize their service supply chain, then tailor our engagement to meet your specific needs. 

APIWORX was originally founded in 2012 in order to provide “last mile” integration to EDI or “Electronic Data Interchange” trading partners. Since then, we’ve integrated hundreds of systems, resulting in a massive library of code and a modern platform to manage integrations at scale. 

Our founders have over 30 years of experience in complex integration challenges. 

Today, we focus our skills on helping eCommerce companies scale through integration and automation.