About Us

ABOUT BAXTER PLANNING

Transforming the Service Supply Chain from a tactical necessity to a strategic advantage

For many organizations, the Service Supply Chain (SSC) is one of the largest drivers of profitability, customer experience, and growth, yet it remains one of the least strategically orchestrated. Service parts management sits at the heart of revenue, cost, and customer satisfaction, but many organizations continue to manage it through disconnected planning and execution processes that force costly trade-offs between service levels, inventory investment, and operational resilience. As Service Supply Chains become more complex and customer expectations continue to rise, traditional supply chain solutions are no longer equipped to solve the unique challenges of service operations.

Designed exclusively for the unique realities of Service Supply Chains, Baxter Planning combines deep domain expertise, purpose-built technology, proprietary data, and practical AI to help organizations improve service performance, optimize inventory investment, reduce operational risk, and drive profitable growth.

Trusted by the world's leading service organizations

Why organizations choose Baxter Planning

Leading organizations don’t focus on planning alone. They manage inputs, decisions, and execution as one continuous system.

Purpose-Built for Service Parts

Service parts specific, with data maintenance built for install base, lifecycle, and failure pattern

Install base behavior, service contracts and entitlements, product lifecycle stage, and repair and return flows

Built for service complexity, including intermittent demand, long-tail inventory, supersession chains, multi-echelon networks, and global service operations

Planning Intelligence

Inventory optimization: where inventory should be positioned, which parts drive service risk, where inventory is overinvested, and where inventory can be redeployed
Service cost optimization: balancing service commitments, inventory investment, logistics costs, and downtime exposure

Aligned Execution

Connecting planning, inventory, logistics, repair, fulfilment, and service operations
Providing real-time visibility into orders, inventory, shipments, repairs, and service risk
Increasing decision speed and consistently implementing and informing the plan

Industry-Leading Results

Organizations using Baxter Planning consistently achieve measurable business outcomes, with results up to:

30%

Inventory Optimization

45%

SLA Penalty Reduction

40%

Expedited Freight Reduction

30%

Subsequent Truck Roll Reduction

40%

Planner Productivity Improvement

Featured customer story

Transforming service performance with Toshiba Global Commerce Solutions.

Toshiba Global Commerce Solutions reduced field inventory by 23%, improved same-day fulfillment to 98%, and strengthened financial performance while maintaining exceptional service delivery.

Our culture and values

Our values aren’t just words on a poster—they define how we show up every day. From the way we push boundaries and challenge the status quo to how we support each other and our customers, we live and breathe our culture in every decision, every conversation, and every action.

Passion

We relentlessly pursue better outcomes for our customers, partners, and one another.

Courage

We challenge convention, embrace calculated risk, and act with integrity.

Creative Discontent

We believe there is always a better way, and we’re committed to finding it.

Intellectual Curiosity

We ask better questions, explore new ideas, and never stop learning.

Partnership

We believe lasting success is built through trust, accountability, collaboration, and shared outcomes.

Proven industry leadership

Recognized by the world’s leading analysts, trusted by global enterprises, and backed by measurable customer outcomes.

Baxter Planning has earned a reputation for transforming Service Supply Chains through AI-driven innovation, purpose-built technology, and deep domain expertise.

IDC Marketscape Leader in AI-Enabled Service Parts Management

2026 Gartner® Magic Quadrant™ for Supply Chain Planning Solutions: Discrete Industries

2025 SPARK Matrix™ for Global Service Parts Planning