Simplify the Resolution Process
Customer escalations can be a huge drain on resources and time.
BaxterSnapshot™ takes customer escalation management out of your email inbox by providing a one-stop shop to research, act, and respond to customer escalations in a timely and efficient manner. A standardized, unified workflow, an integrated case management platform, and a consolidated escalation backlog help create transparency throughout the organization and empower your teams to provide better customer service.
Companies that respond within 6 minutes generate 10X more future revenue from those customers vs. those responding within 60 minutes.*
With BaxterSnapshot, you can:
- Go from days to minutes: Reduce the time it takes to research and resolve escalations
- Organize and optimize the escalation backlog and eliminate duplication of efforts
- Protect your Net Promoter Score (NPS) by reducing the negative impact of escalations
- Identify emerging escalation trends and prevent escalation recurrence across the network
- Consolidate and streamline communication with coordination in the escalation resolution process
Resolving customer issues quickly is crucial to any successful business.
2-3 hours of improved productivity per escalation
Root-cause analysis to reduce future escalations
5% increase in customer loyalty increases profits by more than 25%
Resolving customer issues quickly is crucial to any successful business.
2-3 hours of improved productivity per escalation
Root-cause analysis to reduce future escalations
5% increase in customer loyalty increases profits by more than 25%
Reduce research and response time by 70%
Reduce escalations through predictive insight using AI/ML
Expanded coverage for backorder management
Customer satisfaction increase of 5% – 8%
Testimonials
BaxterSnapshot has greatly reduced the number of escalations I receive. By streamlining our escalation response and resolution process, our customer satisfaction has increased, and our team has more time to work on other critical priorities.
