Today’s most complex Service Supply Chains (SSCs) operate in a fast-paced, high-stakes environment. The ability to respond quickly and efficiently to customer demands, while managing disruptions, has become a necessity. Yet, many organizations still rely on outdated, manual, and fragmented systems for their Service Parts Management. These inefficiencies create strong headwinds of chaos and complexity, preventing service organizations from achieving their full potential.
To help SSC leaders navigate this Service Experience Storm, I’m excited to introduce the next evolution of Baxter Planning—along with a bold new look for our brand and website.
Turning the Service Experience Storm into a Service Experience Advantage
At the core of this transformation is the ability to not just withstand the storm but turn it into a competitive edge. We call this the Service Experience Advantage—a company’s ability to gain a competitive advantage by delivering optimized service models and reliable issue resolution, enhancing customer satisfaction, fostering long-term loyalty, and driving financial value.
By combining purpose-built technology, award-winning AI, decades of practitioner expertise, and a commitment to true partnership, Baxter Planning has enabled their customers to achieve a Service Experience Advantage for more than 30 years.
Powering the Future of Service Supply Chains
Our end-to-end AI predictive platform, BaxterPredict, empowers organizations to optimize service parts planning, execution, and resolution, driving superior customer experiences, strengthening long-term loyalty, fueling sustainable business growth, and delivering bottom-line returns.
New technologies like artificial intelligence (AI) and machine learning (ML)—built on our service-specialized Data Core—are transforming how service organizations operate. To stay ahead, companies need a modern, purpose-built, and best-in-class solution designed to navigate the unique complexities of Service Supply Chains. Baxter Planning delivers exactly that—an intelligent, predictive, and seamlessly connected approach to service optimization.
Accelerating Value with SSC Experts
Decades of experience in the Service Supply Chain industry have taught us that true transformation requires more than just technology—it demands expertise, strategy, and execution. That’s where our Value Accelerator Program and Planning as a Service (PaaS) come in.Â
Through a consultative, hands-on approach, we help organizations rapidly implement best practices, optimize service parts planning, and drive industry-leading outcomes. Our team of SSC experts partner closely with customers, ensuring they not only adopt the right technology but also leverage it effectively to reduce costs, improve service levels, and realize operational excellence.
With Baxter Planning, you don’t just get a solution—you get accelerated value and a roadmap to continuous improvement, guided by a partnership with the best minds—and methodologies—in the industry.Â
The Next Step: Unlocking the Service Experience Advantage
For those who know Baxter Planning, this transformation is a natural evolution of our relentless pursuit of innovation and continuous improvement. We’ve always been driven by one guiding principle: If there’s a better way, find it.
2024 was a record year for product releases, laying the foundation for this full platform transformation. And we’re just getting started. Throughout 2025 and beyond, we’ll continue to push the boundaries—integrating even more powerful capabilities to help service organizations optimize operations, activate data, and elevate customer engagement to soaring heights.
The Service Experience Advantage isn’t just a concept—it’s a real, competitive edge, and we’re committed to delivering it for every customer. Let us know how we can be Your Service Supply Chain Experts.
Chuck Moeling, CEO, Baxter Planning
