In today’s increasingly complex Service Supply Chain environment, disruptions are not just possible—they’re expected. Chaos and complexity compound to hail in a Service Experience Storm. But with the latest innovations from Baxter Planning’s unified platform, service organizations are better equipped than ever to turn those disruptions into opportunities for agility and growth.
At Baxter’s recent webinar, “Gain a Service Experience Advantage With New BaxterPredict Solutions,” attendees got a first look at two powerful additions to the BaxterPredict platform: our execution and resolution solutions. These enhancements bring much-needed clarity and control to the most unpredictable corners of the Service Supply Chain.
“We believe you don’t have to choose between high service levels and cost control. That freedom is unlocked with a Service Experience Advantage.” — Milena Arsova, VP of Product
Turning Execution Visibility into Value
Our execution solutions provide a real-time control tower for your Service Supply Chain operations. With order-level traceability, intelligent alerts, and exception-based workflows, teams can stop managing orders reactively and start prioritizing what truly matters. AI-powered ETA projections detect risks early, helping prevent stockouts and missed Service Level Agreements (SLAs) before they happen.
By connecting these insights to operational decisions, organizations can reduce expedited spend by up to 40 percent, decrease escalations, and achieve measurable gains in On-Time Delivery and hit-rate accuracy.
Resolving Part Availability Issues Faster
When exceptions do occur, resolution speed is everything. Our resolution solutions unify all relevant data into one view, providing a shared workspace for issue investigation, decision-making, and learning. Armed with contextual insights like part relationships, historical demand, repair lead times, and alternate sourcing options, teams can resolve issues in hours rather than days.
One customer has already seen a 70 percent reduction in resolution time, leading to hundreds of thousands in annual savings and significant improvements in customer satisfaction.
Building a Feedback Loop for Continuous Improvement
What makes these capabilities game-changing is their ability to inform future planning. The BaxterPredict platform leverages AI to close the loop between planning, execution, and resolution—collecting data on actual performance, identifying root causes, and continuously refining strategy.
This approach aligns with findings from the 2025 Service Council AI survey, which shows that organizations viewing AI as core to their strategy are significantly more likely to see real impact. 100% of those with enterprise-level AI adoption reported measurable benefits, especially in customer and frontline experiences.
Conclusion: A New Era of Resilient Service Operations
In a volatile world where inflation, sustainability demands, and customer expectations are only growing, the Service Supply Chain can’t afford to rely on static plans. Baxter Planning’s new execution and resolution solutions empower organizations to adapt quickly, operate transparently, and deliver a Service Experience Advantage every time.Ready to see how these capabilities can transform your operations? Learn more about the BaxterPredict platform at baxterplanning.com.
