In today’s competitive landscape, industrial machinery manufacturers—from food service to construction—distinguish themselves not only through their core products but also by delivering exceptional customer service.
As competition shifts from a product-focused model to a service-centric one, the need for real-time parts availability, cost control, and complete visibility becomes more critical than ever. This creates a Service Experience Storm that affects both you and your customers. To thrive, industrial manufacturers must adopt a new approach to Service Supply Chain Management.
In addition to dealing with specialized, expensive equipment, your industry must weather rapid shifts in expectations atop day-to-day turbulence. Operating a multinational organization adds complexity, requiring you to plan for the unexpected while addressing inflation, sustainability pressures, and strong competition.
To navigate these challenges effectively, adopting a Service Experience Advantage is essential. This approach focuses on delivering exceptional service that not only meets but exceeds customer expectations, fostering loyalty and differentiating your brand in a competitive market.
Reduce inventory carrying costs with optimized target stock levels based on service contract requirements leveraging our proven Total Cost Optimization methodology.
Improve on-time delivery performance for supply, transfer, and repair orders with real-time visibility and predictive alerts across your entire Service Supply Chain.
Increase customer satisfaction by solving part availability problems faster with root cause analysis to prevent future escalations.
Baxter Planning leverages advanced technologies, including award-winning AI and a specialized Data Core, combined with deep industry expertise, to help you reduce inventory, enhance service levels, and lower logistics costs.
Unlock faster ROI and long-term success with our Value Accelerator Program, designed to optimize your Service Supply Chain through expert-driven solutions and continuous improvement.
Explore our Resource Center, your go-to hub for product briefs, videos, whitepapers, and more! This collection of content features industry trends and insights from our Service Supply Chain experts.
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