In 2021, Beckman Coulter launched an initiative to enhance their first-time fix rate for customers by analyzing their service process. They partnered with Baxter Planning to streamline operations, moving away from complicated Excel spreadsheets to a more automated and AI-driven solution. This collaboration resulted in a 12% increase in stock level effectiveness and a 20% improvement in first-time fixes for service engineers, all while keeping inventory costs stable. Initially focusing on North American teams, they successfully implemented the solution globally, significantly improving working capital and on-time delivery for customers.
