The Service Supply Chain landscape is in constant flux, leaving companies to continuously navigate what we call the Service Experience Storm—a confluence of rising customer expectations, tighter SLAs, increasing parts complexity, and relentless cost pressures. As a result, legacy systems and traditional approaches have been disrupted, prompting many organizations to turn to specialized Service Supply Chain software and other AI-driven tools as a means to stay competitive and responsive.
At Baxter Planning, we know that success requires more than just predictive algorithms. It demands the guidance of seasoned professionals who’ve faced these challenges firsthand. That’s why we’ve embedded practitioner expertise directly into the DNA of our solutions, ensuring your operations benefit from robust AI-powered intelligence and decades of hard-earned service wisdom.
Why Technology Isn’t Enough
Nowadays, people talk a lot about AI and its potential to revolutionize various industries, including Service Parts Management. According to BCG research, 22% of top-performing service organizations now view AI as central to their strategy—and all of them seeing measurable results.
However, relying solely on technology can lead to costly guesswork without grounded expertise, even the most advanced software cannot fully capture the intricacies of real-world service operations on its own.
Modern service challenges demand more than just advanced technologies—they require deep domain expertise to translate raw data into actionable insights. That’s why go beyond offering advanced Service Supply Chain software—we provide built-in guidance from seasoned experts who have walked in your shoes and understand the complexities of Service Parts Management.
The Value of a Practitioner-Led Approach
We’ve always understood that building supply chain resilience comes from combining advanced solutions with hands-on experience. It’s why we’ve embedded decades of Service Supply Chain expertise directly into our software, ensuring that every deployment benefits from both the latest innovations and the collective knowledge of our expert team.
Our Center of Excellence and Planning as a Service (PaaS) model empower your team to move beyond reacting to disruptions and toward proactive, predictive service that consistently exceeds customer expectations while respecting your inventory budget.
At the core of our approach lies the Value Accelerator Program—a consultative framework designed that seamlessly combines cutting-edge software with domain expertise. Whether your focus is spare parts management, supply chain forecasting, or inventory replenishment optimization, this program tailors its solutions to your organization’s unique objectives, ensuring that theoretical models translate into actionable outcomes that drive growth.
Our practitioners are seasoned professionals many with over 20 years of experience navigating the complexities of service operations. They’ve tackled challenges such as:
- Multi-echelon complexity management: Ensuring optimal inventory placement and coordination across global markets.
- Reverse logistics optimization: Streamlining defective material repair processes and return cycles to reduce downtime.
- Tariff mitigation strategies: Minimizing the financial impact of global trade disruptions and current tariff pressures.
- End-of-life part chaining: Aligning transitions to avoid stockouts and maintain service continuity.
With these experts by your side, you’re not just running scenarios—you’re solving actual problems, faster.
No More Guesswork, Just Results
In 2024 alone, Baxter Planning’s practitioner-driven approach helped return $3.7 billion in shareholder value for their partners. By addressing the gaps left behind by generic ERP systems, we empower enterprises to adopt smarter supply chain strategies and leverage advanced technologies for measurable service supply chain improvements.
Our AI-powered BaxterPredict platform is the centerpiece of this transformation, offering integrated capabilities for Service Parts Planning, order execution, and issue resolution. Yet technology is only part of the equation. Every implementation is guided by our Value Accelerator Program, where domain experts align platform functionality with your specific business goals to ensure measurable impact, such as:
- Improving first-time fix rate by 25%
- Reducing inventory by 35% without compromising service level
- Accelerating decision-making by 40% across planning teams
Beyond implementation, our Best Practice Scorecard provides continuous benchmarking of your organization in comparison with peers across global supply chains. This anonymized data helps refine processes and sustain long-term supply chain resilience, keeping your enterprise ahead in the competitive marketplace.
A Future Built on Smarter Service Management
In a world where the most agile supply chains win, it’s not just about having more data—it’s about knowing what to do with it. Experience matters. Not just to hit KPIs, but to turn your Service Supply Chain into a true engine for organization growth and customer value.
When you’re evaluating your Service Supply Chain software, ask yourself: does it come with a proven playbook? With Baxter Planning, it does.
Explore how our practitioner-led approach can give your team the confidence to plan, execute, and resolve faster. Because experience doesn’t guess—it wins.
Ready to learn more? Contact us today to see how Baxter Planning can help you build a smarter, more resilient Service Supply Chain.
“AI Adoption in 2024: 74% of Companies Struggle to Achieve and Scale Value.” Boston Consulting Group, 24 Oct. 2024, www.bcg.com/press/24october2024-ai-adoption-in-2024-74-of-companies-struggle-to-achieve-and-scale-value.
