A Look Back at the 2025 Service Experience Advantage Tour  

Baxter Planning Tour (1)

The 2025 Service Experience Advantage Tour took Baxter Planning across five cities this year, creating meaningful moments with our customers, partners, and other Service Supply Chain (SSC) professionals. From Orlando to Austin, each stop gave people a chance to connect face-to-face, catch up on what’s happening in the industry, and enjoy a relaxed evening together. […]

Top 5 Things the Best Service Supply Chains Have in Common

Top 5 Things the Best Service Supply Chains Have in Common

Service Supply Chains operate in a high-stakes environment where service parts are mission critical. They safeguard the financial health of your company and the lives of real people who depend on the equipment you support. When equipment fails, every minute of downtime impacts customer satisfaction, contract performance, and revenue.   The most successful organizations understand that […]

Smarter Replenishment for Service Supply Chain Inventory Optimization

Analyst reviewing global service parts logistics data visualization on digital screen

Prioritized Replenishment in Complex Service Supply Chains: How to Balance Urgency, Cost, and Constraint Today’s Service Supply Chains operate in the middle of a Service Experience Storm: unpredictable demand spikes, shrinking response windows, and costly downtime. Inventory optimization is essential to keep operations running smoothly. Whether it’s medical devices, industrial systems, or tech infrastructure, service […]

Top Service Supply Chains Succeed with Digital Service Chains

Top Service Supply Chains Succeed with Digital Service Chains

Digital service chains are becoming a competitive imperative for companies that rely on high-performing service operations. These connected, intelligent architectures enable organizations to deliver faster, more predictive, and more cost-effective service outcomes.