Baxter Planning Joins ServiceMax’s Partner Program

Baxter Planning to enhance resilience and agility for field service organizations with ServiceMax’s asset-centric Field Service Management software

Austin, TX — August 3, 2021 — Baxter Planning, a pioneer and recognized leader in service parts planning and optimization software, announced a strategic alliance with ServiceMax, the leader in asset-centric Field Service Management.

“Our customers recognize ServiceMax as a leader in the Field Service Management market. This strategic alliance will allow us to accelerate the delivery of Service Supply Chain transformation by leveraging the end-to-end service execution capabilities and complete view of assets available in ServiceMax,” Phillip Kennedy, Chief Marketing Officer, Baxter Planning.

“ServiceMax’s mission is to help customers keep the world running with asset-centric Field Service Management software. As the recognized leader in this space, ServiceMax’s mobile apps and cloud-based software provide a complete view of assets to field service teams. By optimizing field service operations, customers across all industries can better manage the complexities of service, support faster growth, and run more profitable, outcome-centric businesses,” said Gabriele Bodda, Vice President of Product Management at ServiceMax.

The addition of Baxter Planning as a ServiceMax partner creates a total field service solution where ServiceMax makes sure that the correct technician arrives in time to meet the customer’s service level agreement, and Baxter Planning ensures they will have the right parts available to close the service call on the first visit. The combined ServiceMax and Baxter Planning offerings are an unbeatable, world-class, end-to-end field service enablement solution.

The partnership between Baxter Planning and ServiceMax is a real gamechanger for service organizations. By bringing together the leading inventory planning that Baxter Planning offers and ServiceMax’s award-winning Field Service Management software, this joint solution can forecast part demand and optimizes target inventory levels. This enables planners to stock the right number of parts and ensures that field technicians arrive at the job with the right part, the first time, every time.

Utilizing both solutions together can see benefits such as improved spare parts availability, optimized spare parts inventory, and lower expedited transportation costs. Customers therefore will have higher first-time fix rates and technician productivity, lower inventory and logistics costs, higher service level agreement compliance, and have higher equipment uptime.

About Baxter Planning
Founded in 1993, Baxter Planning was built expressly for the Service Supply Chain. Their software is developed based on proven best practices, industry expertise, and a partnership with customers to automate inventory planning. Their Total Cost Optimization methodology replaces spreadsheets and manual processes to deliver the best service level at the lowest possible cost.

As a worldwide leader in Service Supply Chain software, Baxter Planning helps customers plan billions in service parts inventory every day. For more information, visit