Hey, Baxter Planning Blog reader! We have a new on-demand audio series we think you might like. It’s called Spare Talk

In case you missed our whitepaper “Service Supply Chain Prophecy: 2021 and Beyond” and our webinar of the same name, we want to offer a bit of each of our prophecies here in our blog.

“Digitalization,” “servitization,” “route optimization”: You’ve heard the list of “ations” that’ll future-proof your business.

According to Newton’s third law, for every action there’s an equal and opposite reaction. 2021 will be a reaction of sorts to the events, and lack of events, in 2020.

We’ve all experienced the impacts of 2020. Offices sat empty as most daily routines moved into the home. Business and personal travel dwindled to record lows. Many of the shifts of 2020 weren’t just temporary; they disrupted the status quo and presented organizations with a lingering batch of challenges.

A shift is coming where organizations circle back to fundamental projects like system implementations or upgrades, training initiatives, and process improvements, and do the fine-tuning required to fully realize their benefits.