If you work in Service Parts Management, you and your industry are special. No, really. Just try to run your day-to-day operations on a standard Enterprise Resource Planning (ERP) system and you’ll see why you’re the underdog of the manufacturing world.

While each industry has its unique challenges when it comes to planning service parts, there are a common set of questions that always seem to pop up during discovery sessions, solution demonstrations, and solution overviews. They typically center around suppliers, distribution or warehouse operations, and logistics

Everyone has experienced the effects of supply chain disruption these last few years, from scanty supermarket shelves to strangely expensive construction materials. But if you live in the Service Supply Chain world, you also know it does not take a pandemic to yield empty shelves.

In today's fast-paced world, service organizations are constantly juggling the challenges of purchase, repair, replenishment, redeployment, and more, while trying to meet the demanding Service Level Agreements (SLAs) of their customers

I recently hosted a webinar with Justin Simpson, the Director of Service Operations at Avnet Integrated, about the biggest Service Parts Management (SPM) pitfalls and how to avoid them. In it, we redefine traditional SPM through a solution-oriented lens and Justin shares tactics to improve part dispatch

The Service Supply Chain world is a dynamic network of parts, people, and locations—so stockouts are inevitable. When you experience a stockout, or do not have the part you need to immediately meet your customer’s demand, repercussions usually follow.