This is part one of a three-part discussion on Total Cost Optimization, Baxter Planning’s unique, proprietary optimization approach to service parts planning.

For decades, companies have focused on the finished goods supply chain. It is very important and contributes to a massive amount of revenue for any organization, but in the background, there has been another type of supply chain slowly growing, the service supply chain.

With a flurry of the manufacturing supply chain trying to do more with less and coping with the varying degrees of a remote workforce, it’s critical to turn more to automation to lessen the load on individuals. The question is “…but at what cost?”

In this blog we recap our recent panel at the Field Service Virtual Summit 2020. The focus of the panel was to discuss the opportunities presented by efficient parts and supply chain management to improve customer satisfaction.

In a webinar we recently took part in, we examined how one of our clients, Palo Alto Networks, successfully supported its customers throughout the onset of the COVID-19 pandemic.

At the launch of our new blog here at Baxter Planning, we thought it would be fun to share where it all began.