You may have heard the phrase “statistics don’t lie.” Well, we’ll assert that that’s not entirely true. many companies struggle to harmonize their Service Parts Planning (SPP) and Service Execution (SE) operations

Each link in your service organization strives to achieve a common goal: meet customer service level agreements (SLA) at a reasonable and predictable cost. But too often, businesses' sub-operations fail to dance in sync,

Many companies are feeling pressure to continue driving their digital transformations, and rightly so! Though adding something to your tech stack can sound expensive and daunting, most see quickly that moving away from manual processes

The last few years have shown us how irritating and downright devastating a shortage of products can be. And we’ve learned that experiencing shortages can cause some wild strategies for ensuring you don’t stockout in the future, i.e., the hoarders of March 2020

Part one of this blog series focused on some common challenges service supply chains face because of disconnected workflows. From missing spare parts to late deliveries, we can blame most of the day-to-day issues that plague your service network on

When a customer calls to ask where their spare part order is, does it take hours to provide a status as you wade through multiple systems for relevant information? Have you ever had a customer notify you of a late order? Do your teams spend more time “fire-fighting”

Baxter Planning is all about baking the latest technology into our solutions. While our technology has continued to advance, one thing has stayed constant over the years:

For Earth Day this year, we wanted to compile actionable, relevant advice from our team members that are attainable for pretty much any Service Supply Chain.