Austin, TX (August 21, 2019) — Baxter Planning, a pioneer and recognized leader in inventory planning and optimization solutions, announces the formal launch of their Center of Excellence methodology which drives continuous customer value focused on annual objectives, KPI measurement, value tracking, and comparative benchmarking. In May 2018, Baxter Planning unveiled a new brand identity campaign including the tagline of “Your Partners in Planning” and the Center of Excellence launch formalizes the proven process that Baxter has developed to ensure long-term customer success.

The methodology leverages Baxter’s Best Practice Scorecard and Comprehensive Assessment to provide structure for measurement and benchmarking while regular business reviews with customers provides a forum to communicate accomplishments along with improvement recommendations. Kimberlin Marston, leader of Baxter’s Center of Excellence program shared, “Development of our Center of Excellence methodology leverages 20 years of experience delivering global Planning as a Service (PaaS).  While the program was enabled by our PaaS offering, the methodology is leveraged to support all Baxter customers regardless of whether they adopt PaaS or a traditional Software as a Service (SaaS) deployment model.”

Planning as a Service launched in 2000 and has continuously evolved as Baxter’s premium service offering.  With PaaS, professional planning services are delivered by experienced Baxter Planning consultants who serve as an extension to the customer’s supply chain organization. Designated planners perform over 50 tasks that include tactical activities such as forecast demand and generating orders.  Specialized Practice Area consulting, included within the PaaS offering, is designed to support service transformation and adoption of planning best practices that in turn drive inventory optimization, service supply chain cost reduction, and improved customer service levels.

Baxter attracts top supply chain talent to support the Planning as a Service offering with their award-winning atmosphere, cultural values, and by maintaining strong relationships with 4 of the top 20 supply chain programs, according to Gartner’s Top 25 North American Supply Chain Undergraduate University Programs (2018). Baxter educates best-in-class planners with a rigorous onboarding program that is reinforced and strengthened by over 100 topics of both technical and best practice documentation.

The brand promise of “Your Partners in Planning” was reinforced in the market as evidenced by client interviews captured at the 2019 Field Service USA conference in Palm Springs, California. Customers continue to recognize Baxter not just as a software solution leader, but a trusted partner in planning for the service supply chain. Video content and customer testimonials can be viewed at

About Baxter Planning

Headquartered in Austin, Texas, with employees around the globe, Baxter Planning was founded in 1993 by Greg Baxter, who saw the need for a solution to address the lack of planning technologies in the market. Now a worldwide leader in aftermarket supply chain software, Baxter helps customers plan billions in service parts inventory every day.The list of Global 2,000 enterprises and growing startups deploying solutions from Baxter include Verizon, Nokia, Tokyo Electron, Stanley Black and Decker, SONY, Johnson & Johnson, and many others. Baxter’s differentiated combination of a SaaS platform featuring Planning as a Service enables supply chain organizations to deliver dramatic improvements in post-sales service levels while increasing profitability and cash flow. Baxter has been on SupplyChainBrain’s “List of 100 Great Supply Chain Partners” for 15 consecutive years and recognized multiple times as a “Best Places to Work in Austin.” For more information, visit or email us at